Ron and his team were always helpful, knowledgeable and prompt. I had the experience of both moving in and out of a property under his management. He was always attentive and showed both professional and personal interest in resolving issues or questions in an efficient and effective manner. He showed flexibility around showings and was always considerate, even went as far as finding a house cleaner!
Rhea M. *****
Carlo was our property manager for the past 12 months. He was especially professional and responsive to all the issues we had at our rental property. He was always available and showed genuine concern for our well-being in the apartment. We lived in a very old house and there were many issues with a loud furnace, leaks, mice, cold temperatures etc, and he made sure that it was all taken care of very quickly! He is also just a really nice guy. He is very friendly and personable and I would recommend him for anything property related!
John H. *****
I'm currently a tenant in a fantastic building thanks to Ron and the team. They are always very professional, and have personally handled any issues that we've encountered while renting under them, of course none of which have been their fault. Couldn't thank them enough for coordinating a plumber for a leaky sink super quickly. Thanks Ron!
Anet B. *****
Excellent service, since we contacted Ron, he has been very helpful and has had a very good ability to understand our needs. He was very sincere since the beginning and was careful enough to take care of us and of the owner of the apartment. The treat has always been very professional and effective.
My husband and I were very lucky to treat with Ron and the whole team because they have made our process much easier for us.
Kevin M. *****
I recently moved into a new loft as a tenant, and Ron facilitated the application, review, and documentation processes for my current landlord. Thanks to him, the whole process was quick and painless; I had moved in within two weeks of seeing the original posting! His communications were prompt, timely, friendly, and effective.
During the application process, we encountered an issue in the strata bylaws that apparently disallowed renting. Ron's first move was to email me and recommend other nearby properties. In the mean time, he negotiated with the strata to allow rentals, and, as soon as he had reached an agreement, called me back to let me know that the property was available. This whole process took less than two days and was handled very professionally.I would strongly recommend his services to anyone looking to rent, buy, or have property managed.
Sam P. *****
Very professional and helpful. I had issue with one of the tenant downstairs as their dog was barking 24/7 but Ron and his team followed up until the issue was fixed. Overall, I had pleasant experience with Ron's team and would recommend them to anyone.
Tony Y. *****
I asked Ron to rent out my apartment unit. Ron arranged for cleaner and photographer right away to speed up the rental procedure. He does the job in a professional manner and he would also answer all your questions. In all, Ron is a great person to work with!
*To update on my previous review, My apartment was rented out within a month since I spoke to Ron. Everything went smoothly as I have expected. I will keep updating my experience with Ron. Thanks Ron.
Dan L. *****
Ron and his team have been looking after my property for almost two years now, and they've been doing a marvellous job.
During this period Ron has managed to find tenants twice while maintaining 100% occupancy.
If there's a fix required at the property, Ron tends to it immediately, scouting out professionals to carry out the work, while looking for the best possible price.
I travel oversees a lot, and Ron is always responsive to my emails and text messages (he's usually the one who's chasing me, while I'm the one who's less responsive).
To sum it up: I couldn't be happier with someone to take care of my property while I'm away!
Todd W. *****
Leasing my property was made effortless through Sutton Group Del Mar. This being my first rental property I had many initial concerns, however following in depth discussions with both Carlo and Ron my concerns were alleviated as they explained every step of the process and described their proactive hands-on approach for selecting great tenants. Covering all aspects of property management, Carlo and Ron also cater to the special needs of Non-Resident clients, providing complete support and simplifying the remittance process. Their ability to handle an unexpected, urgent, repair or with coordinating maintenance in an efficient and thorough manner has been a great benefit. Knowing that they can find a solution for any problem which may arise has proven to be invaluable.I would recommend their services to anyone.
Tushar S. *****
Carlo and Ron went above and beyond in their service. They managed the property which i stayed at for 3 years and my dealings with them were nothing but positive. Even when potentially stressful situations presented them self(usually due to my own fault), their manner of dealing with these matters helped for easy resolutions. They were always professional and prompt and if you are in need of a Realtor or Property Management Team, Ron and Carlo are a highly recommended team.
Michaela W. *****
I am very pleased to have my apartment listed with Sutton Group Del Mar Realty & Property Management.Ron and Carlo have been professional, provided me with a realistic quote, rented my apartment to an excellent tenant within days of my request, and have continued to provide an outstanding service. Either of them is easy to reach (phone/email), respond immediately to my requests and any issues have been dealt with quickly and satisfactorily.If you are a landlord or a tenant and are looking to work with the company that is helpful, professional, and reliable, I recommend Sutton Group Del Mar.
Tim K. *****
I recently relocated to Vancouver for work and thought finding a place to live would be a stressful and daunting task. Luckily, I found a condo that Ron and his team at Sutton Del Mar manage. Not only was the condo a perfect fit for my needs, but I also felt completely at ease when I met with Ron for the first time, which is not something I can say about any of the other properties I looked at. Being new to the country and unfamiliar with the local laws, Ron was extremely patient and made everything completely transparent and easily understandable for me. Ron and his team are top class and would not hesitate to recommend them if you are in the market to lease or buy.
Nicolas M. *****
We have used the services of this company since 2007 to manage our rental properties. We are extremely satisfied with the level, efficiency, quality and reliability of the services provided by Carlo Donetti and his colleagues. They are knowledgeable and very friendly.
Ophilia L. *****
Ron was a great property manager to work with. He made both my move in and move out seamless as he was very accommodating. Him and his team are always available to help with any questions or concerns giving me a peace of mind. Thank you again for everything.
Ian C. *****
Had the pleasure of working with them on a rental apartment. Very professional team of realtors. They were always honest and never had any issues throughout. If they made a mistake they openly accept it and apologize for the inconveniences caused. Definitely a good company to go to for all real estates related.
Christina S. *****
I met Ron and Carlo in May 2014 when looking for a Condo DT Vancouver. They are extremely professional and helpful. The paperwork process was streamlined and painless. The only maintenance issue that came up was dealt with promptly. Recently they worked with me through an unexpected, out of province work transfer. Their thoughtful, diligent attention made a stressful situation much easier.
I highly recommend them to anyone looking to buy or rent.They'll be the first people I call when I get back to the Coast
Kay L. *****
Ron was a professional and fair Property Manager to work with during our tenancy. Even after the completion of our Lease, he was helpful in suggesting potential future units and genuinely interested in our search. He was also more than happy to be a positive Landlord reference.
I will likely reach out to Ron and his team any time I am looking for a new place to rent.
Vance H. *****
I had the pleasure of working with Ron and Carlo when I moved to Vancouver from the US. They were friendly, and most importantly, they found me the perfect condo to live in. While there, they were always responsive to my needs, and most importantly, when it came time to move, they worked with me in such a way as to minimize the stress associated with that process.
I highly recommend Sutton Group as your first choice when looking for a rental in Vancouver
Krista U. *****
I got the chance to meet Ron when my husband and I were looking for an apartment. As a newcomer in Canada, it was not easy to get a permanent place to live in. We keep thanking God for someone as nice as Ron who have faith in us for renting the apartment. Ron is a very accommodating person, always give a quick response whenever there is an issue and is really patient with any inquiry. Nothing we can do to return the favor but to wish Ron along with Sutton Group Del Mar a continuous success.
N P. *****
My boyfriend and I are tenants and Ron is our Property Manager. Ever since we moved in, it's just overall been such a great experience living under this management. They are both very professional and personable people and we have never had any issues communicating our concerns, and if we ever have any questions, our expectations are always met and often exceeded. Great team.
J O. *****
The company is a very professional and knowledgeable property management company.
Ron is my rental agent for my condo and he's very fast in responding to inquires and concerns. He is very reliable and always put my best interest and well being first.